Tracking order

Thank you for choosing SichHelm for your purchase of Mice, Keyboards, or Headphones. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below is a step-by-step guide to help you monitor your shipment from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, you will receive an email from [email protected] containing your unique tracking number. This number is typically a combination of letters and numbers (e.g., "1Z999AA10123456784" or "LP1234567890"). Please check your inbox (and spam folder) for this confirmation. If you do not receive it within 2 business days of placing your order, contact us directly at [email protected] with your order number.

Step 2: Choose Your Tracking Method

You can track your order in two ways:

  • Direct Carrier Tracking: Visit the official website of the shipping carrier (e.g., USPS, FedEx, DHL, or China Post) and enter your tracking number. The carrier’s site will provide the most detailed and real-time updates.
  • Third-Party Tracking Service (Recommended): For a unified view of all your shipments, we recommend using a reliable third-party tracking platform. These services consolidate data from multiple carriers, making it easy to track packages from different origins.

Step 3: Use a Reliable Third-Party Tracking Tool

We highly recommend 17TRACK for its accuracy and user-friendly interface. It supports over 2,000 carriers worldwide and is free to use.

How to use 17TRACK:

  1. Go to https://www.17track.net .
  2. On the homepage, paste your tracking number into the search bar.
  3. Click the "Track" button. The system will automatically detect the carrier and display the current status of your package, including location, estimated delivery date, and any transit events.
  4. You can also download the 17TRACK mobile app (available on iOS and Android) to receive push notifications for status changes.

Other trusted alternatives include PackageRadar and AfterShip, which offer similar functionality.

Step 4: Understand Your Tracking Status

Common tracking statuses you may encounter include:

  • Order Processed / Shipment Received: The package has been handed over to the carrier.
  • In Transit: The package is moving through the carrier’s network.
  • Out for Delivery: The package is with the local courier and will be delivered today.
  • Delivered: The package has been signed for or left at the specified address.
  • Exception / Delay: There may be a customs hold, weather delay, or address issue. If this persists, please email us at [email protected].

Important Notes

  • Tracking information may take 24–48 hours to appear after you receive the shipping confirmation email. This is normal as carriers update their systems.
  • If your tracking number does not work on the third-party site, try entering it directly on the carrier’s website first.
  • For international orders, please allow additional time for customs clearance. You can check customs status via the same tracking link.
  • If you have any questions about your order status, please email [email protected]. Our team will respond within 24 hours on business days.

We hope this guide helps you stay informed every step of the way. Thank you for shopping at SichHelm — your satisfaction is our priority.