Refund policy

Refund Policy

At SichHelm, we are committed to ensuring your satisfaction with every purchase of our Mice, Keyboards, and Headphones. If you are not completely satisfied, we offer a straightforward refund process as outlined below.

Eligibility for Refunds

• Items must be returned within 30 days of the delivery date.
• Products must be in original condition, unused, and with all accessories and packaging intact.
• Proof of purchase (order confirmation or receipt) is required.

Non-Refundable Items

The following items are not eligible for refunds:

• Products damaged due to misuse, neglect, or unauthorized modifications.
• Items returned without prior authorization or after the 30-day window.
• Software or digital content that has been downloaded or activated.

How to Initiate a Refund

To start the refund process, please follow these steps:

1. Contact our support team at [email protected] with your order number and reason for return.
2. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
3. Ship the item(s) back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and credited to your original payment method.
• If the refund is delayed, please allow additional time for your bank or payment provider to post the funds.

Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a refund for the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.

Contact Us

For any questions regarding this policy, please email [email protected]. We aim to respond within 24 hours on business days.